Rekrutmen Terbaru Shopee Indonesia Customer Service (Contract-based) - Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Customer Service (Contract-based)
Job Descriptions:
  • Handle customer inquiries from sellers and buyers through call
  • Manage and resolve customer related issues and escalations
  • Document call center processes and FAQs, and work on continuous process improvement
  • Be the voice of customers to provide feedback to the company
  • Analyze customer experience reports and insights and come up with improvement suggestions and initiatives

  • Min. Diploma degree from any major
  • Min. 6 months experience as Call Center
  • Strong communication skills
  • Strong logical thinking and problem-solving skills
  • Good team player, positive attitude and eagerness to learn
  • Driven and motivated
  • Willing to work in shift and has big interest working in e-commerce company
  • Willing to work in contract based for 3 months
  • Able to join immediately