LoQerja.com - PT Garuda Indonesia Tbk adalah
maskapai penerbangan nasional Indonesia. Garuda adalah nama wahana
tunggangan Dewa Wisnu dalam mitologi India kuno. Saat ini membutuhkan
tenaga kerja untuk menempati posisi sebagai:
AGENT CC GARUDA SEMARANG
Job Description- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.
Job Requirement
- Laki-laki dan Perempuan
- Usia maksimal 35
- Minimal IPK 2.75
- Mampu berbahasa Inggris dengan baik
- Memiliki suara clear voice (tidak berlogat/berdialek daerah)
- Pendidikan minimal D3 Semua Jurusan
- Memiliki Kemampuan Komunikasi yang baik
- Memiliki Kemampuan Mengetik Cepat (minimal 30 kpm)
- Mampu bekerja dalam kelompok
- Bersedia bekerja secara shifting (24/7)
Cara Mengirim Lamaran
Jika anda memiliki kualifikasi diatas, Kirimkan CV dan Lamaran anda Online
Deadline
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