LoQerja.com - PT. Grand Indonesia adalah perusahaan swasta dan anak perusahaan dari Djarum Group, yang mengelola empat unit bisnis antara lain: Grand Indonesia Shopping Mall, Hotel Indonesia Kempinski, Kempinski Private Resediences dan Menara BCA. Lowongan Kerja PT Grand Indonesia. Saat ini membutuhkan tenaga kerja untuk menempati posisi sebagai:
1. SUPERVISOR CUSTOMER SERVICE
Qualifications :
- Diploma degree (D3) from any major.
- Have a minimum of 2 years of working experience as a Supervisor especially in the hospitality industry.
- Customer service oriented. Able to handle customer complaint.
- Excellent in English both written and spoken.
- Proficiency in computer skills (Word, Excel and PowerPoint).
- Have a pleasant personality and well-groomed.
- Have good leadership skills, interpersonal skills and be able to conduct training.
Job Descriptions :
- Monitoring Customer Service team’s work.
- Perform loyalty program activities, survey activities, update the loyalty program database and provide analysis of key customer data insight.
- Ensure the Grand Indonesia Mobile App is always up-to-date with all recent loyalty program activities.
- Ensure both complaints and Lost & Found to be handled properly according to the Department standard and regularly report to Customer Service Coordinator.
- Manage the staff’s daily schedule and ensure they are on their schedule.
2. EVENT SENIOR OFFICER
Qualifications :
- Bachelor’s degree in Communication, Advertising, or equivalent from a reputable university
- Minimum of 2 years of experience as Event Officer in Retail or Event Organizer Company.
- Demonstrated extensive knowledge and references of creative events, event management, visual merchandising concepts, and technical production processes.
- Strong creative thinking and problem-solving skills are highly valued.
- Excellent communication skills are a must.
- Fluent in Bahasa Indonesia and English, both written & verbally.
Job Descriptions :
- Actively contribute to the success of events from conceptualization to execution.
- Provide support for marketing communication programs and partnership activities tailored for brands.
- Ensure that all mall events and activities meet the esteemed standards of Grand Indonesia.
- Optimize the utilization of event and promotional communication platforms.
- Conduct thorough evaluations to assess the impact of event creation on footfall traffic growth.
- Ensure meticulous quality control of production materials and visuals to be displayed.
- Collaborate closely with internal and external stakeholders to ensure the success of each event. Regularly maintain Division’s assets to ensure their continued values.
- Foster effective collaboration and coordination with related parties to ensure the output provided aligns seamlessly with both requirements and standards.
3. CORPORATE COMMUNICATIONS OFFICER
Qualifications :
- Graduated with a Bachelor degree in PR / Marketing & Communication / Advertising.
- Knowledgeable in Public Relations, Communications, Digital & Social media trend.
- Able to multi-task & have good networking skills is a plus.
- Proficiency in Indonesian and English, both verbal & written.
Job Descriptions
- Establish and maintain working relationships with the media.
- Execute press conference or media gathering.
- Create press release & other copywriting.
- Conduct CSR programs & actively be a part of any social activity.
- Manage the content for Grand Indonesia’s internal social media.
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